I like this idea very much: In Bradenton, Florida, the local newspaper prints readers’ praise for extra special service received in their community. I’ve always wanted to feature personal reports of excellent customer service. Great service occurs much more often than people think. First these from Bradenton, then, my own…

  • The owner of Healthy Home of Sarasota refused to charge Barbara for the needed replacement parts on her vacuum cleaning system and has always given excellent service.
  • Dentists and staff at Palmetto Dental Center stayed past their regular office hours to extract a tooth for someone who desperately needed attention before they left on their trip to Germany the next morning.
  • “A very nice lady” turned in Susan’s wallet to the waitstaff at a local restaurant after finding it in the restroom. Susan promises to pay forward 10 good deeds in thanks.
  • coffee grinderI called Hamilton Beach and reported the cover to my Custom Grind coffee grinder had broken, rendering the item useless. Without asking when I purchased the item, she asked me to turn the machine over and give her the number on the bottom. Then, she simply mailed me a new cover free of charge!
  • Canon was most compassionate to me a few years ago after I purchased an expensive video camera. Even though I had totally forgotten to send in the paperwork in time to receive the rebate — by more than a month — they sent me a check for the total amount of $250.

Now, THAT is what I call customer service! Tell us your story — in a comment below…

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2 COMMENTS

  1. I have another great example of customer service, this from DYSON vacuume cleaners.

    I bought my fabulous Dyson 3 or more years ago for $450.00.

    I called this week to order a new stair tool as ours broke. I asked how much the part cost and she replied $11.00. Then, she asked my name and zip code, found me in the system and said casually that the company was going ship me one no charge.

    It just makes me so happppppy!

  2. When I was a student in Portland, Oregon in the early 1980s I bought heating oil from a local company. We were on a tight budget, so I had carefully calculated the cost before ordering the oil, and when the delivery man figured up the bill it was substantially higher than expected. After some discussion he charged me the expected price, and I thought no more of it. That weekend the man arrived at my house in an old pickup truck with his dog in the front seat, obviously on his own time; he explained that my order had been just over the line to receive a volume discount and he had failed to figure that discount in. He took a part of his weekend just to drive out, tell me I was right, and apologize for the disagreement. I don’t know why, but it still brings tears to my eyes 25 years later.

    Showing respect and courtesy, kindness and honesty, in all of the seemingly insignificant interactions of our lives makes the world a better place, bit by bit, and can have unexpected positive results years, even decades later.

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