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During Layover, Flight Crew Goes ‘Above and Beyond’ for 5-Year-old Flying Solo

This 5-year-old was all set to have a safe flight as an unaccompanied minor last month – but then the kindness of the crew...

Flight Attendant Delights Passengers With Looney Tunes Safety Speech

When this Southwest flight attendant was supposed to be doing the concluding safety speech for his passengers, he decided to have a little cartoon fun.

Southwest Employee Becomes Girl’s Buddy During In-Flight Panic Attacks

When a little girl with diabetes had a panic attack aboard a plane, sending her blood sugar level plummeting, a flight attendant took her...

Complaints Are Down, On-Time Performance is Up for US ​Airlines

Airline complaints dropped by a dramatic 20.9 percent in April compared with the same month one year ago, and on-time arrivals improved, according to...

Passengers Grant Last Wish to Ailing Southwest Flight Attendant (WATCH)

Passengers on a Southwest Airlines jet said goodbye to a dying flight attendant in the most beautiful way–even though she wasn't on the plane with them.

Remember The Movers Who Give Free Service to Domestic Abuse Victims? 10 Companies That Won Our Hearts in 2015

From moving companies helping women escape abusive relationships to a CEO setting a $70,000 minimum wage for his workers, business was good in 2015. Here are...

Homeless Choir Invited to Perform at White House Christmas Concert

These homeless men have been invited to sing at America's most famous home. Their choir will perform a Christmas concert at the White House.

Update: Hilarious Flight Attendant Goes On Ellen, Gets Big Surprise

It was only a matter of time... Marty Cobb, the Southwest Airlines flight attendant who had become an internet sensation with her comedic timing...

Hilarious Flight Attendant Delivers Safety Announcement With Comedy

Airlines have tried various strategies over the years to gain passengers' attention during the safety announcements. Delta and others have produced elaborate videos. Entertainment,...
Ben's Bells now hang in Newtown, CT

Tucson Kindness Project Hangs 1000 Bells Around Newtown, In Solidarity With Shooting Victims

A project that hangs small wind chimes with bells is becoming a healing remedy for grieving communities following tragic mass shootings. An Arizona mom in...
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7 Leading US Airlines to Use BioMass Fuel Made From Waste in California

Seven of the leading U.S. airlines announced this week they've signed up to purchase jet fuel made from recycled urban and agricultural waste to...
Southwest jet on tarmac

Pilot Refuses to Depart Until Funeral-bound Man Delayed by Security Can Board

A man stuck in airport security gridlock was finally able to say farewell to his murdered grandson after a Southwest Airline pilot refused to...
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National Day of Encouragement September 12 Honors Teens Making a Difference

The Encouragement Foundation, sponsor of this year's National Day of Encouragement, launched its "7 Days Across America" campaign to showcase the impressive actions of...
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Rapping Flight Attendant Has Fun With Pre-Flight Announcements (Video)

A Southwest Airlines flight attendant, 40-year-old David Holmes, uses a rap rhythm & rhyme to urge people to listen to his pre-flight announcements. He...
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U.S. Air Carriers Deliver Best Performance in 4 Years

In 2008, air travelers experienced their best year for customer service since 2004. The rate of lost bags, late arrivals, and consumer complaints...
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Laid off? Start a Business

The midst of a nasty recession may seem like the worst time to start your own business. But history shows plenty of corporate...

Airlines Slow Down Flights to Save on Fuel

Airlines are slowing their planes down to save on fuel. Southwest Air began a few months ago to add 2 minutes to each of...